Política de reembolso
📜 Refund & Return Policy
Thank you for choosing our store. We are proud to offer a curated selection of brands including VENROCK, BEAUTNICE, PAYERBACH, RYDEE，OPEP, and more. We are committed to providing you with high-quality beauty and skincare products along with an exceptional shopping experience.
To protect your rights and ensure your satisfaction, please carefully read our refund and return policy below.
🗓️ Return Policy Overview
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must meet the following conditions:
- Condition: The product must be in the same condition that you received it, unworn or unused, with tags attached, and in its original packaging (including outer boxes, plastic seals, and any free gifts).
- Proof of Purchase: You must provide the original order number and a receipt or proof of purchase.
- Non-Returnable Items: Promotional items, clearance products, or customized items (e.g., engraved products) are generally not eligible for return unless defective.
📦 How to Initiate a Return
To start a return, please contact us at giacuivip@outlook.com with your order number and the reason for your return.
- Return Process: If your return is accepted, we will provide you with a return shipping label and clear instructions on how and where to send your package.
- Important: Items sent back to us without first requesting a return will not be accepted.
- Return Address: [INSERT RETURN ADDRESS] (Please note: Do not send your purchase back to us unless you have received a return authorization from our team.)
💰 Refunds
We will notify you once we’ve received and inspected your return. We will then inform you whether the refund was approved or not.
- Approval & Processing: If your refund is approved, it will be automatically applied to your original method of payment within 10 business days.
- Bank Processing Time: Please remember that your bank or credit card company may also take some additional time to process and post the refund to your account.
- Missing Refunds: If more than 15 business days have passed since your return was approved and you still haven’t received your refund, please contact us at giacuivip@outlook.com.
🛡️ Damages and Issues
Please inspect your order immediately upon reception. If you find that the item is defective, damaged, or if you received the wrong item, please contact us right away at giacuivip@outlook.com so we can evaluate the issue and make it right.
- Quality Issues: If the product has quality issues (such as spoilage, leakage, or damaged packaging), please provide photo or video evidence. Once verified, we will cover the shipping costs and offer a free replacement or a full refund.
📞 Contact Us
If you have any further questions regarding our return policy, please feel free to reach out to us:
- Customer Service Email: giacuivip@outlook.com
- Online Chat: Click the "Contact Us" button in the bottom right corner of our website.
A Note on Response Times:
Due to time zone differences, our customer service team may not be able to reply to you instantly. If we are unable to respond immediately, please be patient and rest assured that we will get back to you as soon as we see your message. Your satisfaction is important to us!